today i was so upset with a couple of my members,they didn't like how i responded to them,so they left,this is what happend.
two weeks ago a couple of friends joined,one was a biggener,the other was intermediate biggener,they wanted to train together,one of my staff set them up on a program that they have to stay on for2weeks before we increase the sets for them for another2weeks and later we would move them to an intermediate program,a couple of days later they came complaining that they are not happy with the program and they want us to change it for them,i was there and i tried to assure them that we are proffesionals and we care about our clients and that its our priority that they reach their goals becouse if they did then they will keep on renewing their memberships and tell their freinds about their success stories and that would increase our clientle,we told them that here they could either train on their own,in such a case we are not responsible for their succeses or failuers or injuries.or that they could be under our guideness and we would gurantee their results but that they have to follow what we say and the most importent thing was that they must stay the course,stay on the program the full lenth of it,the 2members looked convinced and i reached a compromise with them regarding the program and they asked me to set them up with the right program,my condition was to stick the course and they agreed,i tried to move them into an advanced intermediate program but decided against it becouse their power level was low and their muscles fatiuged to quick,so i went with an intermediate level one program which they were happy with,they were to stay on it for a month before i move them to level two intermediate program,imagine my surprize,disapointment and anger when they told me today and only 10days after being on the program that they are not on it any more,that they didn't like it and that it did nothing to them,what qualification do they have to judge our program,what achievment have they achieved in this sport,who are they to make such comments and after such a short time on a program that should have lasted3month.as instructors we are ready to go out of our way and give more than100% for our members who have faith in us and are willing to listen,but we can't tolorate those who are only intrested in wasting our time and think that they know better.